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Database & Library Access Issues

This guide will help out with common database and access issues when contacting the Hunt Library isn't an option.

Clear Cookies in Apple Safari

Follow these step to clear cookies in Safari:

  1. In Safari, select Safari > Preferences.
  2. Select Privacy.
  3. Click Manage Website Data, select one or more websites, then click Remove or Remove All.

Safari Alternative

If you are using the Safari browser and have trouble accessing a research database, try using Firefox.

See instructions for installing Firefox on Mac

Password-Protected Files

Macs use a software program called Preview to open PDF files, and some versions of it will not open password-protected PDFs properly (i.e., they may show the first page, but not subsequent pages). Try installing the Adobe Reader, which you can download from this link:

Download Adobe Reader

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